Overview
A good headset is the most important investment for anyone who regularly makes phone calls. It affects not only your own call quality but also how professional you sound to the people you're speaking with. This article helps you find the right headset for your workplace.
Headset types at a glance
Wired USB headsets
Best for: Fixed workstations, home offices, call centers
USB headsets connect directly to your computer and work with the Virtual-Call UC Client (Desktop and Web). They offer stable audio quality without wireless interference and never need charging.
Pros: Reliable, no battery concerns, often more affordable
Cons: Limited freedom of movement
Bluetooth headsets
Best for: Mobile workers, home offices, flexible workspaces
Bluetooth headsets offer freedom of movement and can often connect to multiple devices simultaneously (e.g., computer and smartphone). Ideal for the Virtual-Call UC Mobile Client.
Pros: Wireless, flexible, multipoint connection possible
Cons: Battery needs charging, occasional connection drops
DECT headsets
Best for: IP phones at desks, large offices
DECT headsets connect to your IP phone via a base station. They offer the greatest range (up to 100m) and the most stable wireless connection. Ideal if you need to walk around the office while on a call.
Pros: Long range, stable connection, no Wi-Fi interference
Cons: Base station required, more expensive
What to look for when buying
- Wideband/HD Voice support — Look for "Wideband" or "HD Voice" in the specifications. This is the only way to benefit from the HD audio quality of your Virtual-Call Cloud PBX.
- Noise cancelling — An active noise-cancelling microphone filters out background noise. Essential in open-plan offices and home offices with ambient noise.
- Comfort — If you're on the phone all day, you need a comfortable headset. Try different form factors: over-ear, on-ear, or in-ear.
- Mono or stereo — Mono headsets (one ear) are more practical in the office because you can still hear your surroundings. Stereo headsets are better for video conferences and focused work.
- Compatibility — Check whether the headset is compatible with your IP phone and/or computer. For the Virtual-Call UC Client, we recommend USB or Bluetooth headsets.
Recommended headsets by use case
For desk work with an IP phone
If you primarily make calls through your IP phone, a DECT headset is the best choice. Yealink offers matching headsets that connect seamlessly with Yealink phones (e.g., Yealink WH62/WH63). Alternatively, Jabra and Poly DECT headsets work with most IP phones via the EHS adapter.
For the Virtual-Call UC Client (Desktop/Web)
USB headsets with wideband support are the safest choice here. Proven models come from Jabra (Evolve2 series), Poly (Voyager series), and EPOS (IMPACT series). These headsets often feature integrated call control buttons that work directly with the UC Client.
For on the go (UC Mobile Client)
Bluetooth headsets with multipoint functionality allow simultaneous connection to your smartphone and laptop. This lets you switch seamlessly between the UC Mobile Client and the Desktop Client. Recommended: Jabra Evolve2 Buds, Poly Voyager Free 60, or EPOS Adapt series.
For the home office
For home offices, we recommend a USB headset with active noise cancelling. This keeps children, vacuum cleaners, and street noise out of your calls. Particularly proven: Jabra Evolve2 75 (over-ear, ANC) or EPOS IMPACT 1060 (lightweight and comfortable for all-day wear).
Best practices
- Test before buying — Many retailers offer trial periods. Use these to evaluate wearing comfort over a full work day.
- Keep firmware updated — Headset manufacturers regularly release firmware updates that improve sound quality and compatibility.
- Plan for replacement cushions — Ear cushions wear out over time. Order replacement cushions for over-ear headsets in advance.
- Charging habits — Charge wireless headsets overnight. If you often forget to charge during the day, choose a headset with a charging station.
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