Overview
The call recording feature of your Virtual-Call Cloud PBX allows you to record phone calls automatically or manually. Recordings can be used for quality assurance, training, or documenting important conversations.
Configuration is done at two levels: global (which trunks, extensions, queues, IVRs, and conferences are recorded) and per extension (whether the user can manually record).
Prerequisites
- Administrator access to the Virtual-Call Cloud PBX
- Sufficient storage space for recording files
Important: Comply with applicable data protection regulations (e.g., GDPR). In many countries, recording phone calls requires consent of all participants. Use recording tones to inform callers.
Global Recording Settings
Found under Call Features → Recording.
Recording Settings
| Setting | Description | Default |
|---|---|---|
| Enable recording of internal calls | Also records calls between internal extensions. | Disabled |
| Stereo-separated recording files | Saves as stereo files (left/right channel). Doubles file size. | Disabled |
| Recording file format | Format of recording files. | .wav |
| Delete recording file when deleting CDR | Linked: manually deleting a CDR also removes the recording. | Linked |
Recording Scope
Define which sources are recorded. Move items from Available to Selected.
Paging/Intercom
Checkbox: Enable recording for paging/intercom.
Record Trunks
Record IVR
Record Conferences
Record Extensions
Record Queues
Recording Tones
| Setting | Description |
|---|---|
| Internal call recording prompt | Prompt for internal calls. |
| Outbound call recording prompt | Prompt for outgoing calls. |
| Inbound call recording prompt | Prompt for incoming calls. |
| One-touch recording start tone | Tone when manual recording starts. |
| One-touch recording stop tone | Tone when manual recording stops. |
Per-Extension Recording
- Navigate to Extension and Trunk → Extension.
- Click Edit.
- Open the Features tab.
- In Call Recording, select an option.
- Click Save.
| Option | Description |
|---|---|
| No Permission | No manual recording. Automatic recording remains active. |
| Pause/Resume | Pause and resume ongoing automatic recording. |
| Start/Pause/Resume | Manually start, pause, and resume recording. |
Manual recording: record button or feature code *1 during a call.
Common Scenarios
Scenario 1: Record All External Calls
- Add all trunks to "Selected". Upload recording prompts.
Scenario 2: Record Only Queue Calls
- Add only desired queues.
Scenario 3: Manual Recording for Sales
- Set sales extensions to Start/Pause/Resume.
Best Practices
- Inform participants — use recording tones.
- Enable stereo recording only when needed.
- Configure CDR deletion linking per your retention policy.
- Give users Pause/Resume for confidential sections.
- Monitor storage space regularly.
Comments
0 comments
Article is closed for comments.