Cloud PBX

Getting Started

• Activation and Initial Setup
• Log In and Dashboard Overview

Extensions & Trunk

• Manage IP Phone Settings
• Set Up IP Phone (Auto Provisioning)
• Extension Group
• Role
• Trunk
• Set up & Managing Extensions

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Call Routing

• Inbound Route
• Outbound Route
• AutoCLIP
• Business Hours and Holidays
• Emergency Number

Call Flow Designer

• Call Flow Designer
• Call Flow Designer: Email Notification for Missed Calls
• Call Flow Designer: Database Query for Caller Routing
• Call Flow Example: Ring Group with Queue Failover
• Call Flow Example: Business Hours with IVR Menu

Call Features

• Voicemail
• Feature Codes — Reference
• Managing IVR (Voice Menu)
• Managing Ring Groups
• Manage Queues
• Conference Calling

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AI

• AI Features — Overview
• Setting Up the AI Receptionist
• Knowledge Base and Intent-Based Transfer
• Text-to-Speech
• AI Transcription

Omnichannel Messaging

• Set Up Read Receipts for Messaging Channels
• External Chat Logs
• Message Campaigns
• Set Up a Live Chat Channel
• Set Up a Facebook Channel
• Set Up a WhatsApp Channel

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PBX Settings

• Preferences
• Voice Prompt
• SIP Settings
• Jitter Buffer
• Music on Hold

System

• Date and Time
• Email Settings
• Storage and Auto Cleanup
• Archive (External Storage)
• Event Notification
• Onsite Proxy

Security

• Resetting a Forgotten Password
• Security Rules
• Security Settings

Operator Panel

• Operator Panel
• Operator Panel: Extended Features

Contact Center

• Call Center Console
• Queue
• Omnichannel Messaging
• Contact Center

Reports & Recordings

• External Chat Logs
• Call Reports and Statistics
• Managing Recording Files
• Call Detail Records (CDR)

Hotel Management

• Hotel Management

UC Client - Mobile

• Monitoring Call Quality in the Linkus Mobile Client
• Using Function Keys in the Linkus Mobile Client
• Restricting Inbound Calls in the Linkus Mobile Client
• Installation & Login
• Contacts & Directory
• Calls & Mobile Features

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UC Client - Desktop

• Managing Colleague Extensions in the Linkus Desktop Client
• Managing Call Logs, Voicemails, and Recordings in the Linkus Desktop Client
• Using AI Call Transcription and Text-to-Speech in the Linkus Desktop Client
• Sending and Receiving Faxes in the Linkus Desktop Client
• Installation & Login
• Contacts & Directory

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UC Client - Web

• Managing Colleague Extensions in the Linkus Web Client
• Sending and Receiving Faxes in the Linkus Web Client
• Managing Call Logs, Voicemails, and Recordings in the Linkus Web Client
• Using AI Call Transcription and Text-to-Speech in the Linkus Web Client
• Getting Started & Login
• Contacts & Phonebook

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Integration

• Google Workspace Integration
• Active Directory Integration
• Microsoft Entra ID Integration
• Microsoft Outlook Integration
• AI Features: Text-to-Speech and Transcription
• Custom Helpdesk Integration

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Troubleshooting & FAQ

• Changes Not Taking Effect – The "Apply" Button
• Online Status vs. Presence Status — What's the Difference?
• AI Receptionist: Known Limitations of the Online Test

Release Notes & Updates

• Version 84.24.0.73 (V25.2-GA)
• Version 84.24.0.30 (V25.1-GA)
• Version 84.23.0.123 (V24.3-GA)
• Version 84.23.0.24 (V24.1-GA)
• Version 84.22.0.139 (V23.3-GA)
• Version 84.21.0.117 (V22.3-GA)

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