Monitoring Call Quality in the Linkus Mobile Client

Overview

The Linkus Mobile Client can display real-time call quality information during a call, helping you identify network issues that may affect audio clarity. Use this when you experience choppy audio or dropped calls and want to check whether the network connection is the cause.

Prerequisites

• Latest version of the Linkus Mobile Client installed.

Step-by-Step Configuration

1. During an active call, tap the call quality icon in the call screen.
2. Review the displayed indicators (e.g., signal strength, packet loss, and latency).
3. If quality is poor, consider switching between Wi-Fi and mobile data.

Examples

Example: A field technician notices audio dropouts, checks the call quality indicator, sees high packet loss on Wi-Fi, and switches to mobile data to continue the call clearly.

Common Issues & Troubleshooting

• Symptom: Call quality indicator is not visible.
  Cause: Outdated app version.
  Solution: Update the Linkus Mobile Client to the latest version.
• Symptom: Quality remains poor after switching networks.
  Cause: General network instability or carrier issues.
  Solution: Try moving to an area with a stronger signal or contact your network provider.

Best Practices

• Use Wi-Fi where available for the most stable call quality.