Managing Call Logs, Voicemails, and Recordings in the Linkus Desktop Client

Overview

The Linkus Desktop Client keeps a record of your call history, voicemails, and recordings in one place. Use this to review past calls, listen to messages, or retrieve recorded conversations.

Prerequisites

• Call recording must be enabled for your extension to see recordings (if applicable).

Step-by-Step Configuration

Call logs

1. Open Call History.
2. Filter by missed, incoming, or outgoing calls using the tabs at the top.
3. Click a call entry to see details or call the number back.

Voicemails

1. Open the Voicemail module.
2. Play, download, or delete messages.
3. Mark messages as read/unread.

Recordings

1. Open Call History and select a recorded call (indicated by a recording icon).
2. Click Play to listen or Download to save the recording.

Examples

Example: A manager reviews a recorded customer call to confirm details discussed before following up by email.

Common Issues & Troubleshooting

• Symptom: No recording icon appears on a call.
  Cause: Call recording was not enabled for that extension or call type.
  Solution: Ask your administrator to verify recording settings.
• Symptom: Voicemail does not play.
  Cause: Audio output device not selected correctly.
  Solution: Check the audio device settings in the Linkus Desktop Client.

Best Practices

• Regularly clear old voicemails to keep your inbox organized.