Using AI Call Transcription and Text-to-Speech in the Linkus Desktop Client

Overview

AI transcription automatically converts calls and voicemails into readable text, while AI text-to-speech reads messages aloud. Use these features when you need a written record of a conversation, want to scan voicemails quickly, or need audio playback of text-based messages.

Prerequisites

• AI transcription must be enabled for your extension by your administrator.
• Applies to plans that include AI features (check with your administrator).

Step-by-Step Configuration

Viewing a call transcript

1. Open the Call History module.
2. Select a completed call.
3. Click Transcript to view the AI-generated text of the conversation.

Viewing a voicemail transcript

1. Open the Voicemail module.
2. Select a voicemail message.
3. The transcript appears automatically below the audio player.

Using text-to-speech

1. Go to Settings > AI Features.
2. Enable Text-to-Speech and select a voice.
3. Text-to-speech will now read out configured messages automatically.

Examples

Example: A support agent quickly scans a voicemail transcript to prioritize callbacks instead of listening to each message in full.

Common Issues & Troubleshooting

• Symptom: No transcript is shown.
  Cause: AI transcription is not enabled for the extension, or the call language is not supported.
  Solution: Contact your administrator to verify AI feature availability and supported languages.

Best Practices

• Use transcripts to quickly search for keywords in long calls instead of replaying the full recording.