Settings & Preferences

Accessing Settings

Windows

1. Right-click on the Linkus icon in the system tray
2. Select "Settings" from the context menu

macOS

1. Click on "Linkus Desktop Client" in the menu bar
2. Select "Settings" from the dropdown menu

Through the Application

1. Open Linkus Desktop Client
2. Go to "Preferences" in the navigation bar

User Profile & Basic Settings

Update Personal Information

1. Upload Profile Picture
   Navigate to Preferences → User → User Information
   Click on the profile picture icon and upload a photo
2. Configure Contact Details
   • First Name & Last Name: Your personal details
   • Email Address: For voicemail notifications
   • Mobile Number: For incoming calls
   • System Prompt Language: Language of system prompts
3. Click "Save" to store your changes

Language Settings

Presence Settings

Configure Presence Status

1. Select Status
   Go to Preferences → Presence
   Choose a presence status from the list
2. Configure Call Forwarding

   Call Type	Forwarding Condition	Destination
   Internal Calls	Always / No Answer / When Busy	Extension, Voicemail, etc.
   External Calls	Always / No Answer / When Busy	Extension, Voicemail, etc.

3. Set Ring Strategy
   Define the order in which your endpoints ring:
   • Ring First: Primary endpoints
   • Ring Secondly: Secondary endpoints
4. Configure Ring Timeout
   Valid range: 5-300 seconds

Automatic Presence Switching

1. Go to Preferences → Features
2. Configure desired status for different times in the "Time-conditional Presence Auto Switch" section
3. Click "Save"

Audio & Video Settings

Configure Multimedia Devices

1. Select Devices
   Go to Preferences → Audio & Video
   Choose your preferred devices in the "Multimedia Device" section:

   Device	Usage
   Camera	Video calls
   Microphone	Audio input
   Speaker	Audio output
   Ringing Device	Ringtone output

2. Headset Integration (optional)
   For HID-compatible headsets:
   • Connect the headset via USB to your computer
   • Select the headset from the dropdown menu
   • Click "Connect Headset"
3. Click "Save" to store the settings

Supported Headset Functions

• Answer/reject calls
• Answer/reject second call
• End call
• Hold/resume call
• Mute/unmute
• Adjust system volume

Voicemail Settings

Basic Configuration

1. Enable Voicemail
   Go to Preferences → Voicemail
   Enable "Enable Voicemail"
2. Set PIN Authentication
   • Enabled: PIN required for voicemail access
   • Disabled: Direct access without PIN
3. Configure Email Notifications

   Option	Description
   Do Not Send Email Notifications	No email notifications
   Send Email Notifications with Attachment	Email with voicemail as attachment
   Send Email Notifications without Attachment	Notification email only

Manage Voicemail Greetings

1. Upload Greeting
   Supported formats: .wav, .mp3 (max. 8 MB)
   • PCM, 8K, 16bit, 128kbps
   • A-law (g.711), 8k, 8bit, 64kbps
   • u-law (g.711), 8k, 8bit, 64kbps
2. Record Greeting
   • Click "Record New Greeting"
   • Enter a filename
   • Select your extension
   • Answer the call and record your greeting

Call Settings

Call Handling Based on Caller ID

1. Create Rule
   Go to Preferences → Features → Call Handling Based on Caller ID
   Click "Add"
2. Define Caller ID
   • Specific Number: e.g., 10086
   • Number Pattern: e.g., 9011. (all numbers starting with 9011)
3. Set Action
   • Hang Up
   • Forward to Extension
   • Forward to Voicemail
   • Forward to IVR
   • Play Greeting then Hang up
   • Accept Call

Auto-Answer Functions

Hotkeys (Keyboard Shortcuts)

System Requirements

Default Hotkeys

Enable Hotkeys

1. Open Settings (see above)
2. Enable desired functions in the "Hotkeys" section
3. Optional: Enable "Notify When Hotkey Conflicts" for conflict notifications
4. Click in the hotkey field and press the desired key combination

Function Keys

Supported Endpoints

Function Key Types

Call Popup Integration

System Requirements

Automatically Open Contact URL

1. Enable Integration
   Go to Preferences → Features → Call Popup
   Enable "Open Contact URL Using Custom Popup URL"
2. Configure Popup URL
   Example for Solve360 CRM:
   https://web.solve360.com/{{.CallerNumber}}&{{.CallerDisplayName}}
   Available Variables:
   • {{.CallerNumber}} - Caller ID
   • {{.CallerDisplayName}} - Caller Name
3. Set Trigger Event
   • Ringing: On incoming call
   • Answered: When call is answered
   • Call End: When call ends

Launch External Applications

1. Enable "Launch External Application"
2. Click "Add" to add a rule
3. Configure:
   • Trigger Event: When to launch the application
   • Parameters to Send: Parameters to pass
   • Path to Application Executable: Path to .exe file