Sending and Receiving Faxes in the Linkus Desktop Client

Overview

The Linkus Desktop Client lets you send and receive faxes directly from your computer, without a physical fax machine. Use this when you need to exchange official documents, contracts, or forms with partners who still rely on fax communication.

Prerequisites

• A fax-enabled extension must be assigned to your account by your administrator.
• The Linkus Desktop Client must be installed and you must be logged in.

Step-by-Step Configuration

Sending a fax

1. Open the Linkus Desktop Client and go to the Fax module.
2. Click New Fax.
3. Enter the recipient's fax number.
4. Attach the document you want to send (PDF, DOC, or image files are supported).
5. Optionally, add a cover page and fill in sender/recipient details.
6. Click Send.

Receiving a fax

1. Incoming faxes appear automatically in the Fax module under Inbox.
2. Click a fax entry to preview it.
3. Use Download to save the fax as a PDF or Forward to send it by email.

Examples

Example: A sales team receives a signed contract by fax from a customer, downloads it as a PDF, and stores it in the shared drive — all without leaving the desk.

Common Issues & Troubleshooting

• Symptom: Fax fails to send.
  Cause: Unsupported file format or file size too large.
  Solution: Convert the document to PDF and ensure it is under the size limit configured by your administrator.
• Symptom: No cover page option is available.
  Cause: Cover page templates have not been configured for your extension.
  Solution: Contact your administrator to enable cover page templates.

Best Practices

• Always use a cover page for external faxes to ensure proper routing on the recipient's side.
• Archive important faxes immediately after receiving them, as retention periods may be limited.