Manage IP Phone Settings

Overview After setting up an IP phone via Auto Provisioning, you can manage advanced phone settings directly through the extension configuration. This includes audio codecs, ringtones, VLAN, LDAP directory, and other preferences. Prerequisites Administrator access to the Virtual-Call portal An IP phone assigned via Auto Provisioning Accessing Phone Settings Navigate to Extensions & Trunk > Extension. Click Edit on the desired extension. Select the Phone tab. extions-phone-en.png General Settings In the General section you can see manufacturer, model, MAC address, and the assigned template. Use the Disassociate Phone button to remove the assignment. Preferences Under Preferences, configure basic phone settings: extions-phone-preference-en.png Additional options: extions-phone-preference2-en.png Audio Codecs In the Codecs section, define which audio codecs the phone uses. The order determines priority during codec negotiation. extions-phone-codecs-en.png Tip: For optimal voice quality, we recommend G.722 (HD Voice) as the preferred codec, followed by G.711a as fallback. Ringtone Assign a custom ringtone to the phone: extions-phone-ringtone-en.png VLAN Settings If your network uses VLANs, configure the VLAN ID and priority for the phone here: extions-phone-vlan-en.png LDAP Directory Connect the phone to an LDAP directory so contacts can be searched directly on the phone display: extions-phone-ldap-en.png Best Practices Configure codecs consistently across all phones in the organization. Use VLAN to separate voice and data traffic for better call quality. Enable LDAP so employees can use the company directory directly on their phone.