Extension Group

Under Extension and Trunk > Extension Group, you manage extension groups. An extension group combines multiple extensions and defines which actions group members are allowed to perform on each other — e.g., picking up calls, monitoring, or changing presence status. Each member can be defined as a manager or user, with different permissions applying to each type.

Access Extension Groups

1. Log in to the Cloud PBX administration portal.
2. Navigate to Extension and Trunk > Extension Group.

Group List

The overview page displays all existing extension groups:

Column	Description
Name	The name of the extension group.
Total Extensions	The number of extensions assigned to this group.
Operations	Edit — opens the group settings. Delete — removes the group.

Use the Add and Delete buttons to create new groups or remove selected groups.

Create or Edit a Group

When creating or editing an extension group, two tabs are available: Basic and Group Permissions.

Basic Tab

The Basic tab allows you to set the group name and manage members:

The selected list shows the current group members with the following columns:

Group Permissions Tab

The Group Permissions tab allows you to configure permissions for managers and users separately. Each permission block contains two main categories:

Manager Permissions

Allow Using Operator Panel—Controls which actions the manager can perform on group members via the Operator Panel:

• Switch group members' presence
• Call distribution management (redirect, transfer, and drag-and-drop operation)
• Pick up or hang up other extensions' calls
• Call monitoring operations (listen, whisper, barge in)
• Call parking operations (Park, Retrieve)
• Route calls directly from IVR regardless of the IVR menu
• Control Call Flow
• Manage AI Receptionist Calls
• Switch Business Hours and Holidays status
• Switch extension's recording status
• Show Company Contacts Matching Results

Allow call operations on the extension page—Controls which call actions the manager can perform directly on the extension page (without the Operator Panel):

• Call distribution management (Redirect, Transfer)
• Pick up or hang up other extensions' calls
• Call monitoring operations (listen, whisper, barge in)
• Call parking operations (Park, Resume)
• Control Call Flow
• Manage AI Receptionist Calls
• Show Company Contacts Matching Results

User Permissions

Users have the same permission categories as managers (operator panel and extension page), but all options are disabled by default. Enable only the permissions that regular group members need.

Important Notes

• Default group: The PBX includes a predefined group, Default_All_Extensions, that contains all extensions. This group can be edited, renamed, or deleted.
• Manager vs. User: Managers typically receive extended permissions (e.g., call monitoring, status changes), while users have restricted access. The user type can be changed at any time via the edit icon in the member list.
• Operator Panel: The permissions under “Operator Panel” only apply when the member uses the Operator Panel in the UC Client. The permissions under “Extension Page” apply to direct actions without the Operator Panel.
• Company Contacts: The “Show Company Contacts Matching Results” option overrides the individual visibility rules of the user for company contacts.