Overview
The Do Not Disturb (DND) feature of your Virtual-Call Cloud PBX allows you to temporarily block incoming calls. When DND is active, all incoming calls are redirected according to the configured forwarding rules—for example, to voicemail or another extension.
DND is one of six presence statuses available in the PBX (Available, Away, Business Trip, Do Not Disturb, Lunch Break, Off Work). The status can be changed both in the administration portal and directly in the Virtual-Call UC Client.
Prerequisites
- Administrator access to the Virtual-Call Cloud PBX (for configuring DND rules)
- Virtual-Call UC Client (Desktop, Mobile, or Web) for quick status changes by users
Configuring DND in the Administration Portal
As an administrator, you define what happens to incoming calls when an extension activates the “Do Not Disturb” status.
- Navigate to Extension and Trunk → Extension.
- Click Edit next to the desired extension.
- Open the Presence tab.
- Select the Do Not Disturb status tab.
- Configure the following settings.
- Click Save.
Presence Information
An optional text field where a status message can be entered (e.g., “Unavailable until 2:00 PM”).
Call Forwarding
Separate forwarding rules can be defined for internal and external calls.
| Setting | Description |
|---|---|
| Always | All incoming calls are immediately forwarded to the selected destination (e.g., voicemail, another extension, or an external number). Enable the checkbox and select the destination from the dropdown. |
Options
| Option | Description |
|---|---|
| Accept Push Notifications | When enabled, the user still receives push notifications on the UC Mobile Client about missed calls despite DND being active. |
| Accept calls from Ring Group | When enabled, the extension still rings for calls coming through a ring group despite DND being active. |
| Agent Status Auto Switch | When enabled, the agent status in the Contact Center is automatically set to “Unavailable” when DND is activated. |
Activating DND in the UC Client
Users can switch to DND status directly in the Virtual-Call UC Client—no access to the administration portal required.
- Open the Virtual-Call UC Client (Desktop, Mobile, or Web).
- Click the presence status indicator (green dot next to the profile picture or in the top bar).
- Select Do Not Disturb from the dropdown.
The status takes effect immediately, and the configured forwarding rules apply. To deactivate DND, simply select a different status (e.g., “Available”).
Typical Scenarios
Scenario 1: Focused work without interruptions
- Activate DND via the UC Client.
- All calls are redirected to voicemail.
- Push notifications remain active so you can see missed calls.
Scenario 2: DND with ring group exception
- Enable the Accept calls from Ring Group option.
- Direct calls are blocked, but calls through ring groups still come through—ideal for support teams that need to remain reachable in emergencies.
Best Practices
- Always forward calls in DND mode to voicemail or a colleague so no calls are lost.
- Use the Presence Information field to let colleagues know when you will be available again.
- Enable push notifications to keep track of missed calls.
- For contact center agents: Enable Agent Status Auto Switch to keep the queue status consistent with the presence status.
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