Overview
The Follow Me feature of your Virtual-Call Cloud PBX ensures that incoming calls always reach you—regardless of your location. Individual forwarding rules can be defined for each of the six presence statuses (Available, Away, Business Trip, Do Not Disturb, Lunch Break, Off Work).
For example, you can configure calls to go to voicemail when there is no answer in “Available” status, while immediately forwarding to a mobile number in “Away” status.
Prerequisites
- Administrator access to the Virtual-Call Cloud PBX
- At least one configured extension
Configuring Forwarding Rules
Follow Me rules are configured per extension and per presence status.
- Navigate to Extension and Trunk → Extension.
- Click Edit next to the desired extension.
- Open the Presence tab.
- Select the desired status tab (e.g., Available).
- In the Call Forwarding section, configure the rules for internal and external calls.
- Click Save.
- Repeat steps 4–6 for each additional presence status you want to configure.
Forwarding Options
Three conditions are available for both internal calls and external calls:
| Condition | Description |
|---|---|
| Always | All incoming calls are immediately forwarded to the selected destination—the extension does not ring. Suitable for statuses like “Away” or “Business Trip”. |
| No Answer | Calls are forwarded when the extension is not answered within the configured ring time. Typical destination: Voicemail. |
| When Busy New in V24.1 | Calls are forwarded when the extension is already on a call. Typical destination: voicemail or a colleague. Available from firmware 84.23.0.24. |
An individual forwarding destination can be selected for each condition, such as voicemail, another extension, a ring group, or an external number.
The image below shows the new “When Busy” condition with the available forwarding destinations:
Feature Codes
Users can activate or deactivate call forwarding directly from their phone using feature codes—no access to the administration portal required.
| Function | Enable | Disable |
|---|---|---|
| Forward All Calls | *31 | *031 |
| Forward When Busy | *32 | *032 |
| Forward No Answer | *33 | *033 |
Additionally, an administrator can enable the option Change the Call Forwarding Destinations for Specific Extensions. This allows users to set the forwarding destination themselves via feature code.
Typical Scenarios
Scenario 1: Office with voicemail fallback
- Status Available: “No Answer” → Voicemail, “When Busy” → Voicemail.
- The extension rings normally. If unanswered or busy, voicemail takes over.
Scenario 2: Field service with mobile number
- Status Business Trip: “Always” → Mobile number (external number).
- All calls are immediately forwarded to the mobile phone without the extension ringing.
Scenario 3: Quick switch via feature code
- When leaving the workspace: Dial
*31→ all calls are forwarded. - When returning: Dial
*031→ forwarding deactivated, extension rings normally again.
Best Practices
- Configure meaningful forwarding rules for each presence status so that no calls are lost—even if the user forgets to switch their status.
- Use “No Answer” → Voicemail as a minimum configuration for the “Available” status.
- Additionally enable “When Busy” → Voicemail so that calls during active conversations are not lost either.
- For field service or remote work: Use “Always” → Mobile number in the appropriate status.
- Inform users about feature codes so they can quickly toggle forwarding without portal access.
- Test the configuration after setup by placing a test call to the extension.
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