Set Up IP Phone (Auto Provisioning)

Overview

Auto Provisioning enables automatic configuration of IP phones through the Virtual-Call Cloud PBX. Configuration is managed centrally in the portal and distributed automatically to the phones.

Prerequisites

• Administrator access to the Virtual-Call portal
• Supported IP phone (e.g., Yealink, Fanvil, Snom, Grandstream)
• Phone reachable on the same network or connected via Onsite Proxy

Adding a Phone

Single Phone

1. Navigate to Auto Provisioning > Phones.

2. Click Add.

   

3. Select Manufacturer and Model.
4. Enter the MAC address (found on the bottom of the device).

5. Assign an Extension.

   

6. Under Options you can see the template and provisioning link.

   

7. Click Save.

Multiple Phones at Once

1. Click the arrow next to Add and select Add Multiple.

   

2. Enter MAC addresses and assign extensions.

   

3. Click Save.

Phone Overview

All phones appear under Auto Provisioning > Phones:

Here you can see status, extension, manufacturer, model, IP address, and firmware version.

Provisioning Methods

Manual provisioning: The link is entered in the phone web interface.

DHCP-based: The DHCP server delivers the link automatically (Option 66). For larger deployments.

RPS: The phone contacts the manufacturer RPS server, which redirects it to the Cloud PBX.

Troubleshooting

• Phone not provisioned: Check MAC address and network access.
• Status "Offline": Is the phone powered on and reachable?
• Wrong model: Verify model on the device label.