Feature Codes — Reference

Overview

This article is the central reference for all feature codes of your Virtual-Call Cloud PBX. Feature codes are short key sequences—usually starting with * — that allow users to trigger functions directly from the phone or UC Client without opening the administration portal.

The codes are grouped into categories (voicemail, call forwarding, pickup, recording, presence status, etc.). For most functions, you will also find a dedicated detail article in the Knowledge Base.

Prerequisites

• Administrator access to the Virtual-Call Cloud PBX (to customize the codes)
• End users only need a phone or the Virtual-Call UC Client

Customizing Feature Codes

All codes listed in this article are default values. Administrators can adjust them at any time.

1. Navigate to Call Features → Feature Code.
2. Find the desired section (e.g., “Voicemail”, “Call Forwarding”).
3. Enable or disable a code via the checkbox.
4. Adjust the code in the input field.
5. Click Save.

Basic Settings

The feature code timeout determines how long the PBX waits after entering a feature code for additional input (e.g., an extension number) before considering the code complete.

Voicemail

Call Recording

Call Flip

With Call Flip, you seamlessly transfer an ongoing call between your registered devices (e.g., from Mobile Client to desk phone).

Call Forwarding

The option “Change the Call Forwarding Destinations for Specific Extensions” allows users to set the forwarding destination themselves via feature code.

Call Transfer

Call Parking

Call Pickup

Call Monitoring

Call monitoring allows authorized users (e.g., supervisors) to intervene in agents' ongoing conversations.

Force Drop

Intercom

Busy Camp-on

Busy Camp-on notifies you as soon as a busy extension becomes available again and automatically establishes the connection.

Hot Desking

Hot Desking allows users to log in to any desk phone with their own extension.

Set DOD

With DOD (Direct Outward Dialing), users can choose an alternative outbound caller ID for a specific call.

Speed Dial

Queue

Pause Reason

Agents can specify a reason when activating a pause. Pause reasons are mapped to codes.

Via Add, additional pause reasons with their own code can be configured.

Presence Status

Boss-Secretary Feature

With this feature, incoming calls to a boss extension are pre-filtered by the secretary.

Query My Extension Number

Switch Business Hours and Holiday Status

With these codes, authorized users can manually switch the global business hours status or a specific time condition—e.g., to switch to after-hours mode early when needed.

Via the permission fields, you can determine which extensions are allowed to switch the status. A BLF light color indicates the current status (e.g., red = within business hours, green = outside).

Best Practices

• Keep the default codes unchanged whenever possible—they are industry standard and documented in many trainings.
• Document all changes centrally so that support and users are informed.
• Print the most important codes as a quick reference card and distribute them to users.
• Map frequently used codes (e.g., listen to voicemail, presence status) additionally to function keys on the desk phones.
• Watch out for conflicts: Codes must not overlap with internal extension numbers or other codes.
• After adjustments, test each code with a trial call.