Using AI Call Transcription and Text-to-Speech in the Linkus Web Client

Overview

AI transcription automatically converts calls and voicemails into readable text directly in your browser, while AI text-to-speech reads messages aloud. Use these features to quickly review conversations without replaying audio.

Prerequisites

• AI transcription must be enabled for your extension by your administrator.
• Applies to plans that include AI features.

Step-by-Step Configuration

Viewing a call transcript

1. Open Call History in the Linkus Web Client.
2. Select a completed call and click Transcript.

Viewing a voicemail transcript

1. Open the Voicemail module.
2. Select a message; the transcript appears below the player.

Using text-to-speech

1. Go to Settings > AI Features.
2. Enable Text-to-Speech and choose a voice.

Examples

Example: A remote employee reviews a voicemail transcript on a shared computer without headphones available.

Common Issues & Troubleshooting

• Symptom: The transcript is incomplete or inaccurate.
  Cause: Poor call audio quality or background noise.
  Solution: Use the audio recording as a reference for unclear sections.

Best Practices

• Combine transcripts with call recordings for accurate documentation of important conversations.