Settings & Configuration

Settings Areas Overview

Main Settings Categories

Configure User Profile

1. Upload Avatar
   • Click on the avatar icon
   • Select an image from your computer
   • Click "Upload"
2. Configure Basic Information
   • First Name: Your first name
   • Last Name: Your last name
   • Email Address: For welcome emails, voicemail messages, and event notifications
   • Mobile Number: For calls and event notifications
   • System Prompt Language: Language of system prompts during calls
3. Configure Language Settings
   Available from firmware version 84.19.0.70:
   • Notification Email Language: Language for PBX system email notifications
   • System Prompt Language: Language of system prompts during calls
   • Voicemail Language: Language of voicemail prompts for callers
4. Save Settings
   Click "Save" to apply all changes.

Presence Settings

Available Presence Status

Configure Presence

1. Select Status
   Choose a presence status from the list.
2. Configure Call Forwarding
   • Internal Calls: Forwarding for calls from colleagues
   • External Calls: Forwarding for external calls
   • Forwarding Conditions: Always, No Answer, When Busy
3. Set Ring Strategy
   • Ring First: Which endpoint rings first
   • Ring Secondly: Which endpoint rings second
   • Ring Timeout: How long ringing continues (5-300 seconds)
4. Additional Options
   • Ring the Mobile Number Simultaneously: Enable for simultaneous ringing
   • Accept Push Notifications: For Linkus Mobile Client
   • Accept calls from Ring Group: Ring Group calls under this status
   • Agent Status Auto Switch: Link queue status with presence

Automatic Presence Switching

1. Enable Time-based Switching
   Go to Preferences → Features → Time-conditional Presence Auto Switch.
2. Configure Time Periods
   • Business Hours: Status during office hours
   • Break Hours: Status during breaks
   • Holidays: Status on holidays
   • Outside Business Hours: Status outside office hours
3. Set Temporary Status
   • Select "Set Temporary Status" from the presence dropdown
   • Choose the desired temporary status
   • Set duration (hours and minutes)
   • Optional: Add a status message

Configure Audio & Video

1. Open Settings
   Go to Preferences → Audio & Video.
2. Grant Browser Permissions
   • Click "Allow" for microphone access
   • Click "Allow" for camera access
   • You will see a video preview on the left side
3. Select Multimedia Devices
   • Camera: Choose the desired camera
   • Microphone: Choose the desired microphone
   • Speaker: Choose the desired speakers
   • Ringing Device: Device for incoming calls
4. Headset Integration (Optional)
   For compatible HID headsets (from version 84.7.0.17):
   • Connect the USB headset to the computer
   • Click "Connect Headset"
   • Select the headset from the list and click "Connect"
   • Set the headset as the default audio device
5. Save Settings
   Click "Save" to apply all changes.

Supported Headset Brands

Voicemail Settings

Basic Voicemail Configuration

1. Enable/Disable Voicemail
   Turn the "Enable Voicemail" option on or off.
2. Configure Voicemail PIN
   • Disabled: Direct access to voicemails without PIN
   • Enabled: PIN code required for voicemail access
3. Configure Email Notifications
   • Do Not Send Email Notifications: No emails
   • Send Email Notifications with Attachment: .wav file attached
   • Send Email Notifications without Attachment: Text notification only
4. After Notification
   • Mark as Read: Mark voicemail in mailbox as read
   • Delete Voicemail: Remove voicemail from mailbox
   • Do Nothing: Keep voicemail unread in mailbox
5. Set Email Recipient
   • User Email: To your registered email address
   • Custom Email: To a specific email address

Voicemail Playback Options

Manage Voicemail Greetings

1. Select Default Greeting
   Choose a greeting from the "Default Greeting" dropdown menu.
2. Presence-specific Greetings
   Configure different greetings for each presence status.
3. Record New Greeting
   • Click "Greeting Management"
   • Select the "Record New Greeting" tab
   • Enter a filename
   • Select your extension
   • Click "Save" - the system will call you
   • Answer the call and record your greeting
   • Press # or hang up to finish recording
4. Upload Greeting
   • Click "Upload"
   • Select an audio file (.wav, .mp3 up to 8MB)
   • Supported formats: PCM 8K 16bit, A-law/u-law 8k 8bit

Call Handling and Features

Email Notifications

1. Missed Call Notifications
   Enable "Send email notifications on missed calls".
2. Password Change Notifications
   Enable "Send email notification when the User Password is changed".
3. Chat Notifications
   • Play sound for new messages: Audio notification
   • New message notifications: Pop-up notifications

Call Handling Based on Caller ID

1. Add Rule
   Go to Preferences → Features → Call Handling Based on Caller ID.
2. Enter Caller ID
   • Specific Number: e.g., 10086
   • Number Pattern: e.g., 9011. for all numbers starting with 9011
3. Select Action
   • Hang Up: End call immediately
   • Extension: Forward to specific extension
   • Voicemail: Direct to voicemail
   • IVR: Forward to voice menu
   • Play Greeting then Hang up: Play message
   • Accept Call: Answer normally
4. Adjust Rule Order
   Use the Move column to adjust the order of rules.

Configure Auto Answer

Configure Call Popup

1. Enable Call Popup
   Enable "Open Contact URL Using Custom Popup URL".
2. Configure Popup URL
   • Popup URL: Third-party URL with variables
   • Available Variables:
     • {{.CallerNumber}} - Caller ID
     • {{.CallerDisplayName}} - Caller display name
   • Example: https://crm.example.com/contact/{{.CallerNumber}}
3. Select Communication Type
   • Inbound: External calls
   • Internal: Calls from colleagues
4. Set Trigger Event
   • Ringing: When call arrives
   • Answered: When call is answered
   • Call End: When call ends

Configure Function Keys

Application Areas and Limits

Function Key Types and Usage

Configure Function Keys

1. Add New Function Key
   • Type: Select the desired key type
   • Value: Enter the corresponding value (extension, number, etc.)
   • Label: Optional - Description for identification
2. Save Settings
   Click "Save" to apply the configuration.
3. Use Function Keys
   • In Linkus Web Client: Click the function keys icon in the toolbar
   • A mini panel opens with all configured function keys
   • Click the desired key to execute the action

Manage Outbound Caller ID (DOD)

Customize DOD Display

1. View DOD List
   All available outbound caller IDs are displayed in the list.
2. Add Labels
   • Label: Short description for the DOD number
   • Example: "Hamburg Office" for DOD 040-123456
   • Display: 040-123456 (Hamburg Office) in Linkus clients
3. Adjust Order
   Use the move function to change the display order.

DOD Selection Methods

Configure CTI Mode

Supported Endpoints and Functions

Enable CTI Mode

1. Check Prerequisites
   • PBX Server: uaCSTA feature must be enabled
   • IP Phone/Desktop Client: Same extension as Web Client
   • IP Phone: CSTA control must be enabled (model dependent)
2. Select CTI Mode
   • Click the CTI icon in the toolbar
   • Select the desired endpoint from the dropdown list
   • Available options: IP phone models, Desktop Client
3. Confirm Connection
   The Web Client now functions as a visual control console for the selected endpoint.