Calls & Telephony Features

Call Modes and Requirements

Available Modes

System Requirements for Web Calls

Making Audio Calls

Call via Dialpad

1. Enter Number
   Enter the desired number in the top search field or use the dialpad.
2. Start Call
   Press Enter key or click the phone icon (📞).
3. Redial Last Number
   With empty search field, click the phone icon for redial.

Call from Extensions List

1. Click "Extensions" in the navigation
2. Select the desired group from the dropdown list
3. Search by name, number, or email address
4. For extension call: Click the phone icon (📞)
5. For mobile call: Click the action icon and select "Call Mobile"

Call from Contacts

1. Go to "Contacts"
2. Select the desired phonebook
3. Search by name, number, email, or company name
4. Click the phone icon (📞) to call

Call from Call Logs

1. Open "Call Logs"
2. Filter by call type if desired
3. Double-click an entry or click the call icon

Making Video Calls

Video Call via Dialpad

1. Enter the desired number
2. Click the video icon (🎥) instead of the phone icon
3. Camera will be automatically activated

Video Call from Extensions

1. Navigate to the desired extension
2. Click the video icon (🎥)
3. After acceptance, you can see each other

Answering and Rejecting Calls

Answering Calls

With Active Web Client Tab

1. Click the green answer icon (📞) for audio call
2. Click the video icon (🎥) for video call (only available for incoming video calls)

With Inactive Web Client Tab

1. Click on the browser notification
2. You will be redirected to Web Client
3. Answer the call as described above

Rejecting Calls

1. Click the red reject icon (❌) with active tab
2. With inactive tab: Click the notification and then the reject icon

Call Functions During Conversations

Available Actions

Transferring Calls

Attended Transfer

1. Click "Transfer" during the call
2. Select "Attended Transfer"
3. Enter target number or select from contacts
4. Speak with the target person
5. End your call - the original caller will be connected

Blind Transfer

1. Click "Transfer"
2. Select "Blind Transfer"
3. Enter the target number
4. The call is immediately transferred

Call Flip Between Devices

1. Click "Call Flip" during the call
2. All other devices with your extension are displayed
3. Click the desired device
4. Answer the call on the selected device

Retrieving Call from Another Device

1. When you have an active call on another device
2. Click "Call Switch" at the top of Web Client
3. Click on the displayed active call
4. The call is transferred to Web Client

Audio Conferences

Creating Conference

By Adding Participants

1. Click "Add Participant" during an active call
2. Select a list or search directly for:
   • Extension name/number
   • Email address
   • Mobile number
   • External number
3. Click on the desired participant

By Merging Calls

1. Ensure you have at least two active calls
2. Click "Merge Calls" at the bottom of call panel
3. For two calls: Click "Confirm"
4. For more calls: Select the calls to merge

Managing Conference

As Host

• Mute/unmute participants
• Remove participants
• Record conference
• Invite new participants
• End conference

As Participant

• Mute/unmute own microphone
• Invite new participants
• Leave conference

Advanced Call Features

Selecting Outbound Caller ID (DOD)

Customizing DOD Display

1. Go to Preferences → User → Outbound Caller ID (DOD)
2. Add labels to DOD numbers
3. Arrange display order by moving
4. Click "Save"

Selecting DOD for Calls

• Unified DOD: Select a DOD from the top-right dropdown
• Call-specific DOD: Select a DOD before each call from contacts, call logs, or dialpad

Adding Call Notes

1. Click "Call Notes" during a call
2. Select a disposition code from the dropdown
3. Enter a remark in the remark field
4. Click "Save"

CTI Mode for IP Phones

Supported IP Phones

Enabling CTI Mode

1. Ensure your extension is registered on the IP phone
2. Click the device icon at the top right of Web Client
3. Select your IP phone or "Desktop Client" from the list
4. The IP phone is now controlled by Web Client