Managing Colleague Extensions in the Linkus Web Client

Overview

The Extensions view in the Linkus Web Client shows the presence status of colleagues and, if permitted, lets you monitor their calls — all from your browser. Use this to check team availability without installing any software.

Prerequisites

• Colleague extensions must be shared with you by your administrator.
• Call monitoring permissions must be granted separately, if needed.

Step-by-Step Configuration

1. Open the Extensions module in the Linkus Web Client.
2. View colleagues and their current status.
3. Click an extension to call that colleague.
4. If permitted, use the monitoring options on an active call (Listen, Whisper, Barge In).

Examples

Example: A receptionist checks colleague availability in the browser before transferring an incoming call.

Common Issues & Troubleshooting

• Symptom: Extension list is empty.
  Cause: No extensions have been shared with your account.
  Solution: Ask your administrator to configure extension visibility.

Best Practices

• Refresh the browser tab periodically if presence status appears outdated.