The Presence tab controls how incoming calls are handled for an extension based on its current presence status. For each status, you can configure individual call forwarding rules, ring strategies, and options.
Access the Presence Tab
- Log in to the Cloud PBX administration portal.
- Navigate to Extension and Trunk > Extension.
- Click the edit icon next to the desired extension.
- Select the Presence tab.
Presence Status
At the top of the tab, six presence status tabs are available. Each status can have its own forwarding and ring rules:
| Status | Description |
|---|---|
| Available | The user is reachable and accepting calls. This is the default status. |
| Away | The user is temporarily away from their desk. Calls can be forwarded to an alternative destination. |
| Business Trip | The user is traveling. Typically, calls are forwarded to a mobile phone or voicemail. |
| Do Not Disturb | The user does not want to be disturbed. Calls are forwarded directly to voicemail or another destination. |
| Lunch Break | The user is on a lunch break. Calls are handled according to the configured rules. |
| Off Work | The user has finished work or is on leave. Calls are forwarded to voicemail or an alternative destination. |
Tip: The presence status can be changed by the user in the UC Client or by the administrator via the Operator Panel. The rules configured here apply to whichever status is currently active.
Presence Information
Below the status tabs, the Presence Information text field allows you to enter an optional status message (e.g., “Back at 2 PM” or “Reachable by email”). This message is displayed to other users in the UC Client.
Call Forwarding
For each presence status, you can configure separate forwarding rules for internal and external calls:
Internal Calls
| Condition | Description |
|---|---|
| Always | All internal calls are immediately forwarded to the selected destination without ringing the extension. |
| No Answer | The call is forwarded to the selected destination if the extension is not answered within the ring timeout. |
| When Busy | The call is forwarded to the selected destination when the extension is busy. |
External Calls
| Condition | Description |
|---|---|
| Always | All external calls are immediately forwarded to the selected destination. |
| No Answer | The call is forwarded if the extension is not answered within the ring timeout. |
| When Busy | The call is forwarded when the extension is busy. |
Available forwarding destinations include voicemail, another extension, a ring group, a queue, an IVR menu, or an external number.
Important: When Is Always enabled, the extension does not ring for incoming calls. The No Answer and When Busy rules are ignored in this case.
Ring Strategy
The ring strategy determines which devices and clients ring when an incoming call arrives:
| Stage | Description |
|---|---|
| Ring First | The devices and clients selected here ring immediately when an incoming call arrives. |
| Ring Second | These devices and clients ring only after the first-stage devices have not answered within the ring timeout. |
The following devices and clients can be selected per stage:
| Option | Description |
|---|---|
| Extension Device | The physical IP phone registered with this extension. |
| Linkus Mobile Client | The UC Client mobile app on the user's smartphone. |
| Linkus Desktop Client (Softphone only) | The UC Client desktop application in softphone mode. |
| Linkus Web Client (Web Client Mode Only) | The UC Client in the web browser. |
Note: The field labels “Linkus Mobile/Desktop/Web Client” in the PBX interface refer to the Virtual-Call UC Client applications.
Ring Timeout
Set how long the extension rings before the call is forwarded to the configured destination:
| Field | Description |
|---|---|
| Ring Timeout * | Duration in seconds before an unanswered call is forwarded to the configured destination. Default: 30 seconds. |
Options
Additional settings for call behavior under this presence status:
| Option | Description |
|---|---|
| Ring Mobile Number Simultaneously | When enabled, the mobile number configured in the user information is called simultaneously with the extension. An optional prefix can be configured to prepend to the mobile number. |
| Accept Push Notifications | When enabled, the UC Client mobile app receives push notifications for incoming calls. Disable this option if the user should not receive mobile call notifications. |
| Accept Ring Group Calls | When enabled, the extension receives calls routed through a ring group. Disable this option to temporarily remove the extension from all ring groups. |
| Automatic Agent Status Change * | Determines whether the agent status in the queue is automatically changed when this presence status is active. Options: Do Nothing (no change), Pause (agent is paused), or Log Out (agent is logged out). |
Important Notes
- Configure per status: Each of the six presence statuses has its own settings. Switch between the status tabs to customize the rules for each status individually.
- Default status: New extensions start in the “Available” status with default forwarding rules (No Answer and When Busy → Voicemail).
- Ring strategy and timeout: The two-stage ring strategy is governed by the ring timeout. Ensure the timeout is long enough to allow adequate ringing time for the first stage.
- Simultaneous mobile ringing: When this option is enabled, an outbound call is placed via a trunk to the mobile number, which may incur costs depending on your tariff.
- Queue agents: The “Automatic Agent Status Change” option only affects users who are configured as agents in a queue. Use this feature to ensure that calls are not distributed to absent agents.
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